CUSTOMER EXPERIENCE ADVISORY · $5M–$100M SERVICE BUSINESSES · APPLICATION-ONLY
Growth creates distance from the customer.
MagnetizeCX closes that distance — finding where the customer experience is costing your business money, trust, and momentum, and showing you what to fix first.
> WHAT WE DO
We see what growth is costing your customer experience and
we know how to fix it.
MagnetizeCX works with growth-stage businesses that are ready to scale without compromising the customer experience that made them successful.
Then we show you:
> What is happening
> Why it matters
> What it may be costing
> What to measure
> What to test
> What to change first
Because the goal is not a prettier journey map. The goal is better conversion, stronger retention, cleaner operations, healthier margins, and a team that is not constantly duct-taping the experience together with goodwill and caffeine.
> HOW WE WORK
Three ways in, One direction:
Clearer Customers, Calmer Operations.
2-3 WEEKS
Find the Leaks
CX Growth Leak Workshop
For leaders who need to see where customer experience is affecting growth, margin, retention, or team energy.
WALK AWAY WITH
< Journey breakage points & opportunity sizing
< VoC and customer-signal review
< Root cause hypotheses
< A clear next-step recommendation
Best for: “Something is off. We need to know where to focus.”
4-6 WEEKS
Design the Growth System
CX Growth Blueprint + Customer Signal System
For teams ready to define the future-state journey, the right CX metrics, and the feedback loops needed to improve performance.
WALK AWAY WITH
< Future-state customer journey
<CX metrics map & moments that matter
< Customer signal plan
< Pilot roadmap and implementation priorities
Best for: “We know the opportunity. Now we need a better path.”
4-12+ WEEKS
Find the Leaks
CX Pilot Sprints + Growth System Build
For companies ready to test, implement, and sustain customer experience improvements.
WALK AWAY WITH
< Pilots tied to revenue, retention, or margin
< Updated workflows, SOPs, dashboards
< Operating rhythms and clear ownership
< Before/after results
Best for: “We need to solve what is really causing this — and make it stick.”
Depending on what we find, we may recommend a deeper Root Cause Deep Dive before implementation. Engagements are advisory, project-managed, or done-for-you with trusted partners.
> WHY THIS MATTERS
Customer experience is not a satisfaction issue. It shows up in the numbers — and in the energy.
It shows up in the numbers
Customers hesitate before buying.
New customers take too long to see value.
Support volume rises.
The team repeats the same explanations.
Handoffs get messy.
Leaders make decisions from anecdotes.
Margins shrink from rework.
Referrals slow down.
Customers leave quietly.
And it shows up in the energy
The team feels busy but not effective.
Leaders feel like they are constantly chasing the same issues.
Founders feel farther away from the customer than they used to.
Everyone has a theory. Nobody has a clear source of truth.
MagnetizeCX connects the customer experience to the business reality — so leaders can stop guessing and start making better decisions.
> THE RESEARCH
Customer experience is a financial conversation.
18%
Average annual return for the top customer-satisfaction companies.
Compared to 10.8% for the S&P 500 over the same period. ACSI, 2025.
446% ROI
Average return on CX investment, payback in under 6 months. Forrester TEI, 2025.
78% fail to scale
Of companies that find product-market fit. McKinsey UK, the scale-up conundrum.
> WHO ITS FOR
MagnetizeCX is for businesses that are:
< Feeling the strain of growth in delivery and support — and want to stabilize the experience without adding layers of reaction.
< Seeing repeat issues, escalations, refunds, or churn risk and ready to fix root causes instead of managing symptoms.
< Caring about customers and margins and rejecting the false choice between efficiency and experience.
< Wanting clearer ownership across the journey so customers stop getting bounced and teams stop getting stuck.
< Ready to make decisions with data and prioritize friction by financial impact, not by whoever is yelling loudest.
> WHAT IMPROVES
When customers stop feeling stuck, the business runs more efficiently — and with less effort.
Efficiency
< Fewer repeat contacts
< Fewer escalations
< Lower long-term cost to serve
Capacity
< Reduced team burnout
< Clearer ownership
< Fewer handoff failures
Growth
< Higher retention
< Higher lifetime value
< Stronger referrals
> LEADERSHIP
Operators first.
Advisors second.
Michelle Meyers
FOUNDER · CHIEF EXPERIENCE ARCHITECT
20+ years leading customer experience and operations teams through growth and operational realignment.
Peter Meyers
CHIEF STRATEGY & AI OFFICER
20+ years in strategy, marketing, and AI — helping leadership teams drive growth and better decisions.
The cost of inaction is almost always higher than the cost of taking a closer look.
Application-only · Limited engagements · 30-minute call